TERMS AND CONDITIONS / Ehdot ja peruutus

Finnish law is the law governing these terms. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the District Court of Lapland.

Online booking requires a valid E-mail address. When booking online, on the time of payment you will receive E-mail confirmation (payment receipt and voucher). The voucher will be checked upon arrival.

Cancellation
For money returns and other changes to the booking we charge service fee of 10 euros.

We will charge a cancellation fee of 100% if booking is cancelled 2 days or less before the event or no show
We will charge a cancellation fee of 50% if booking is cancelled 7 days or less before the event or no show

The guest who has made an online booking need to make sure to have a travel insurance. For sudden case of sickness, death or other force major situation that can prevent traveling, traveler`s own travel / accident insurance cover the expenses of the booking. The cancellation must be informed immediately. Also these cases are under the booking conditions terms.

We have the right to change the prices and we may cancel the program on force major, in which case we refund total price paid.

Safety

By reserving and participating in any of our programs you accept and agree to be bound by the terms and conditions of this agreement.

Acknowledgment of Risk

Customer must acknowledge that the behavior of animals (especially reindeer with big horn) may result in dangerous situations or accidents during the programs. Elf’s Farmyard has taken all reasonable steps to restrain the possibility of a dangerous situation or accident to a minimum. Elf’s Farmyard is not liable for any personal injury unless arising from accidents that have happened during the programs and which are caused by the negligence of the Elf’s Farmyard and its employees. Customers are obligated to know English in order to be able to follow safety instructions and commands during the programs. Customers are obligated to follow and obey the safety instructions give out by Elf’s Farmyard personnel.

Liability Insurance

Elf’s Farmyard has a Third Party Liability Insurance according to the terms and conditions of OP Pohjola.

Force Majeure

Elf’s Farmyard is not liable to compensate any damages or accidents both before or during the stay caused by an unpredictable or extraordinary event (force majeure) or other sudden reason (eg. natural phenomena, exceptional weather, political or religious events) that Elf’s Farmyard could not have kept from occurring even through uttermost care and caution of procedures. We are not responsible of any damages or consequences caused by normal weather phenomena. (E.g. cloudy weather, storm or rain.)